Call us between 8am-8pm

01275 338601
01934 611752
enquiries@awinflatables.co.uk

FAQ

Frequently Asked Questions

Are you insured?

Yes. We are insured for £5,000,000 public liability cover. We are able to provide copies of our insurance certificate on request.

Are your castles clean?

Our castles are cleaned regularly so you will enjoy the cleanest looking inflatables in the area.

If you are not happy with the standard that is delivered please notify a member of staff on delivery.

Can the bouncy castle be set up on a slope?

No this is not possible however if it is a very slight grass slope it may be ok, you will need to discuss this prior to the booking.

Can you deliver with no side entrance and take castle through the house?

Yes we can.

Bouncy castles are often bigger and heavier than most people expect, and so to move them we use large sack trucks. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed, sometimes on your carpet!  Please note for obvious reasons, we will not be held responsible for any damage to floors, doors or decorations inside your house.

Can you set up on concrete / driveways / gravel / decking?

Yes, but we do ask you to please let us know at the time of booking so that the necessary anchoring equipment can be reserved and brought at the time of delivery.

Do I have to pay a deposit?

Yes the deposit amount will be stated on your booking confirmation and must be made within 48 hours or you may lose your booking.

Do you hire overnight?

Under certain circumstance this can be arranged, but there will be a small charge for this, please contact us for more info.

Do you supply risk assessments?

We can help you to complete a risk assessment for your hire if required.  This must be done prior to booking.

How and when do I pay?

Your deposit must be paid within 48 hours of receiving your confirmation and full payment must be made prior to delivery.

We currently accept the following methods of payment:online via (BACS), cash or full payment by card. Full payment is required prior to delivery.

How do I hire a bouncy castle?

Take a look at the castles we offeron our website, check the size against the space you have in the event location and book online - simple!

We will need to know important pieces of information such as if you have hired a venue and event times (we need to schedule an appropriate time to set up), access for delivery, what surface it will be set up on etc.

How do you secure your inflatable's to the ground?

We use ground steaks, which are approximately 10" long.

How long do I get the equipment for?

You will have the inflatable(s) for the duration of your party/event. Due to the high demand delivery may be early and collection can be late.

The latest ‘guaranteed’ collection is 8pm. Please call if you require it any later as additional fees may apply.

How long does it take to set up/inflate/deflate/pack up the inflatable?

The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.

How much does it cost?

The full list of prices can be found on the left hand side of this page, prices can change at any time so please get in touch for the current prices.

How much notice do I need to give you for a booking?

You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.

How much space is needed?

We need clear access to deliver our inflatables and can fit through most doorways/gateways.

You will need to allow a minimum of 4 feet at the front and rear of castle and 3 feet either side.

If you have any concerns about space or access please call us.

Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited before delivery.

Is there a delivery charge?

We do charge a small fee for delivery to certain areas, this is made clear at the point of ordering and applied to your final invoice.

Is there an age limit for children using the Inflatables?

There are age and height restrictions on some bouncy castles.

Please call for further information.

What areas do you cover?

We cover the South West where delivery charges may apply to certain areas. If you live outside of this area please call us for a further quote on: 01275 338 601/01934 611 752 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

What do the prices include?

All bouncy castle booking prices include local delivery. You will also receive a blower, extension cable with RCD safety plug, and safety crash mats, the price also includes set up, inflation and collection.

What happens after I have my booking confirmed?

You will receive a call usually the night before with an estimated delivery time. Delivery will take place at the time and place agreed. We will inflate the castle for you. We will talk you through and demonstrate the safety aspects of using the inflatable and ask you to sign our terms and conditions.

What happens if it rains on the day I've booked and my event is outside?

Most of our castles come with a shower cover for use in most conditions. In severe weather such as strong winds or heavy storms castles must not be used due to health and safety of you and your guests.

In these circumstances we will allow you to cancel your booking and re arrange for another date (terms apply)

What if I need to cancel?

Please see our cancellation policy on our Terms & Conditions for full details.

What if there is no electric nearby?

We carry a maximum of 30 metres of cable per inflatable. Generators can be supplied at an additional charge and this must be stated at the time of booking.

When are your bouncy castles available?

Our castles are available 7 days a week all year round, including Bank Holidays.

When I hire the castle is there anything I need to provide?

We supply all the hardware you will need for the inflatable(s), you will need to provide a 240 volts mains power supply (one per item) no further than 30m away.

Booking Guide 2019

Packages/Offers

Indoor Inflatables

Children’s Castles

Large Castles (Any Ages)

Disco Inflatables

Assault Courses

Slides

Soft Play

Wedding Castles

Giant Sports Inflatables

Competitive Inflatables

Rodeo Games

Garden Games

Fete Games

Laser Tag

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